Frequently Asked Questions

Below you will find frequently asked questions and answers that may assist you in using and navigating through our website.

This section will be updated with more information as time goes on.

As always if you require assistance please don’t hesitate to email us.

How To Sell Something?

Select the correct category that best fits what you are selling and add as much information as possible into the respective fields. Ensure the information is clear and accurate so buyers understand what you are selling and will alleviate multiple questions from buyers.

How To Buy?

When buying anything on our website you are dealing direct with the seller, Pet Find Online has no involvement in the buying or selling, so please ensure you understand what you are purchasing and liaise with the seller directly with and questions or concerns you might have.

What is a Free Ad?

At no cost.

What is a Feature Ad? 

When you Feature your ad, it’s displayed at the top of the listings for the category you posted it in and on the home page.

What is a Top Ad?

Enables you to reach more people by being in the top section of a category's page.

What is a Bump Up Ad?

The Bump Up feature effectively restarts your ad, as if you’d just posted it and get an express ride back to the top of the listings in your category.

I have questions or need assistance on a recent purchase?

Please contact the seller directly.

I need more information before I purchase?

Please contact the seller directly.

How many hours does the customer have to claim a refund from an ad placed on Pet Find Online?

A claim must be made within 72 hours from purchase.

How to ask for a refund?

Email providing as much detail as possible.

Can I get a refund if I change my mind?

No, a change of mind does not constitute a refund.

The content on this website cannot be used or distributed in any way. In the case of any uncertainty the use of information or content from this website requires written consent from Pet Find Online.